Their dedicated IT systems’ team composed of a score of people ensures not only the development of the ERP software but also manages the deployment of inter-connection solutions from the EDI exchange data system between their laboratory customers and CSP.
The software developers from CSP have designed a secure extranet Web portal allowing their customers remote access and to login on all operating data. This software also enables them to do remote processing of orders within the CSP IT system.
In addition, this Web portal allows each customer to login to his data through the software Business Objects decision-making tool. CSP propose to adapt the displayed information according to the needs of their customers. (For instance via adding a new statistical indicator,…).
To conclude, their IT Team proposes a technical hotline assistance service to those of their customers who can login to extranet.